Brexit: London will lose fintech crown
London was the world’s fintech capital, but it is unlikely to retain this position post-Brexit. One week on from Brexit, and the initial economic shock has passed (thanks in large part to the Bank of...
View ArticleBrexit to shrink UK credit card market
The UK’s vote to leave the EU will negatively impact the UK credit card market through increased interest rates, more difficult access to credit, and foreign exchange rates affected by the collapse of...
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Interchange fee lawsuits are pointless
Consumers will always bear the costs of payments infrastructure – the constant challenges to interchange fees are ignoring the problem. MasterCard is being sued under the Consumer Rights Act (2015) in...
View ArticleRobots should complement humans in customer service
Robots are being used across multiple sectors to provide customer service. While they bring numerous benefits in terms of costs, accuracy, and efficiency, they should enhance rather than replace human...
View ArticleManufacturers Should Look Beyond Functionality to Sell Wearable Payment...
With a quarter of global consumers currently in possession of a wearable device of any type, the notion of wearable payment devices is becoming gradually accepted by customers, according to financial...
View ArticleUS banks need to close mobile wallet gap
The US mobile payments market is dominated by non-bank players. Banks should undercut the likes of Apple on merchant fees and learn lessons from the success of services such as Danske Bank’s Mobile...
View ArticlePlastic payment cards here to stay
After all the hype, mobile payments have now taken a back seat with several providers canceling their mobile payment services. This is a strong indication that mobile payments won’t overtake payment...
View ArticleAnalyst Interview: Online Payments in the UK
Senior Consumer Payments Analyst Samuel Murrant has been working on our Online Payments in the UK report. Here we ask him about what he discovered in his research. What was the most interesting thing...
View ArticleMastercard’s VocaLink deal won’t boost competition
Mastercard’s decision to buy VocaLink is highly unlikely to have the galvanizing effect on competition within UK payments the Payment Systems Regulator hopes to see. The Payment Systems Regulator is of...
View ArticleOnline consumers in the UK spent £22 billion via smartphones and tablets in...
Of all UK online consumer spending in 2015, 17% was accounted for by purchases made using a smartphone or tablet, according to financial services research and insight firm Verdict Financial. The...
View ArticleVisa’s challenge to M-Pesa will fail
Visa’s rival mobile money service offers some benefits over M-Pesa but ultimately can’t compete with its dominance and appeal to Kenyan consumers. Visa is taking on Safaricom’s M-Pesa with its own...
View ArticleIndustry Interview: Markus Gremmel, chief marketing officer, BAWAG PSK
Following on from the Harnessing Fintech Innovation in Retail Banking conference hosted by Verdict Financial, Senior Consumer Payments Analyst Sam Murrant spoke with conference presenter and BAWAG...
View ArticleComfort and convenience key for Dutch online payments
iDEAL is mostly appreciated by Dutch consumers for the comfort and convenience it offers. Providers have the opportunity to include these features in their value proposition to increase their market...
View Article“Hard” Brexit may incur unwelcome consequences for UK payments market, says...
Recent regulatory and structural changes to the UK payments market, combined with growing uncertainty surrounding Brexit, mean the payment card space faces an unclear future in spite of current...
View ArticleAlipay Everywhere: from a prank to reality
Alipay Everywhere began as an April Fools’ prank in 2015, but 18 months later the feature has become a reality. Alipay Everywhere has the capacity to influence the future of payments and has opened...
View ArticleCan mobile wallets replace cash in India?
Cash drives the Indian payments market, and is valued by consumers for its security, convenience, and comfort. By tapping into this, mobile wallet providers can gain market share in a country with an...
View ArticleSETL proves blockchain’s worth in consumer payments
Deloitte’s and SETL’s successful blockchain-based card payment test provides a glimpse of a more efficient electronic payments system. Blockchain technology has been the subject of extensive...
View ArticleSamsung Rewards to kickstart mobile payment adoption
Samsung Pay’s new loyalty program will breathe life into mobile payments. The added incentives offered by Samsung Rewards will prompt consumers to adopt the technology, and encourage other providers to...
View ArticleUK payments strategy will fail without effective collaboration
While the UK payments ecosystem is among the most dynamic globally, the UK Payments Strategy Forum is aiming to address key challenges within the existing system and introduce solutions that will...
View ArticleEBA rules will inconvenience consumers online
New European regulations will undermine the progress the payments industry has made towards convenient online payments. The European Banking Authority (EBA) is set to finalize its proposed new rules...
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